Last updated: October 21, 2026
Our promise
ItalyGo is a recommendation platform, not a complaint board. Reviews here should read like advice from a friend: personal, honest, specific and fair. These guidelines explain what we welcome and what we remove. They are part of our Terms & Conditions.
What makes a great contribution
- Genuine experience: write about places you have actually visited.
- Specific and useful: what did you order? Who was the occasion for? What made it memorable?
- Kind and constructive: critique the experience, never attack people.
- Your own photos: pictures you took yourself, of the food, the room, the moment.
What we remove
- Hate speech, racism, sexism, harassment, threats or personal attacks.
- Defamation — serious factual accusations presented as fact (e.g. health-code claims) without evidence.
- Obscenity and sexually explicit content.
- Fake reviews: written by the business, its competitors, or anyone without a real experience; paid or incentivised reviews not disclosed as such; review swaps.
- Other people's photos, or photos of identifiable people without their consent.
- Personal information — addresses of staff, phone numbers, full names of private individuals.
- Spam, advertising, links to competitors, promo codes and referral schemes.
- Political rants, off-topic content, and anything unlawful.
How moderation works
- Content may be removed at any time at our discretion, with or without notice.
- Repeated or serious violations lead to account suspension or permanent ban.
- Business owners may publicly reply to reviews on their listing; they cannot remove them. Owners who believe a review is fake or defamatory can flag it to us via the contact form — we assess every report.
- Nothing in these guidelines limits a business's own legal remedies; but ItalyGo is not an arbiter of disputes between guests and businesses.
A note on honesty
We take truthful reviews seriously — in both directions. We protect guests who report real problems in good faith, and we protect businesses from coordinated or fabricated attacks. If we conclude a review breaches these guidelines, we remove it regardless of who submitted it or whether the underlying experience was good.
Age and alcohol
You must be at least 18 to create an account and contribute. Content about bars, wine and cocktails is intended for people of legal drinking age in Ontario ( 19+). Never encourage underage drinking, and never post photos of identifiable minors without a parent's consent.
If you own the business
Owners and managers have extra responsibilities — accurate listings, honest replies to reviews, and no incentives for positive ratings. Those rules are in our Business Terms. Owners can reply to a review but cannot edit or delete it.
Report something
To report a review or photo, use the contact form, choose "Website question or issue", and include the link. We prioritise reports about harassment, privacy and defamatory content.