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Legal

The fine print, in plain language.

These documents govern your use of ItalyGo. Questions? Use the contact form.

Last updated: October 21, 2026

1. Who we are, and what this is

ItalyGo ("ItalyGo", "we", "us", "our") is an online guide to Italian restaurants, cafés, bakeries, bars, food shops and experiences across Ontario, Canada. The Site at italygo.ca is operated by MM Creatives, Ontario, Canada.

These Terms & Conditions ("Terms") are a binding agreement between you and MM Creatives. By accessing or using the Site, creating an account, or submitting any content, you agree to these Terms and to our Privacy Policy, Cookie Policy and Community Guidelines. If you do not agree, do not use the Site.

If you claim, manage or advertise a business here, our Business Terms also apply and take priority over these Terms where they conflict.

2. Who may use the Site

  • You must be at least 18 years old to create an account or contribute content.
  • Content about alcohol — bar and wine listings, drinks, alcohol-related rewards — is intended only for people of legal drinking age in Ontario (19+). We do not market alcohol to anyone under 19.
  • If you use the Site on behalf of a business or organisation, you confirm you are authorised to accept these Terms for it.
  • We may require you to verify your age or identity where the law or a specific feature requires it, and may refuse or close an account that does not meet these requirements.

3. The service

ItalyGo provides:

  • a directory of Italian businesses and experiences, with editorial and community content;
  • community features — reviews, ratings, photos, check-ins, favourites, lists and the Italian Passport;
  • Ciao, an automated helper that reads your question and searches our own directory to suggest places;
  • tools for business owners to claim and manage their listings.

The Site is free to use. We do not sell tickets, take orders, process payments or hold deposits, and no payment information is collected by us.

ItalyGo is not a reservation, booking or delivery service. Where a "Book a table", "Reserve", "Order" or similar button appears, you are sent to the business or an external provider. Any reservation, order, payment or agreement you make is strictly between you and that business. ItalyGo is never a party to it and assumes no responsibility for it.

4. Ciao, our automated helper

Ciao is a search assistant, not a person and not a language model. It reads the words you type, matches them against the listings in our directory, and returns a short reply with links. We do not send your messages to a third-party AI provider, and we do not save chat messages to your account or use them to train any model.

Ciao can be wrong, incomplete or out of date, and it cannot know your circumstances. Its answers are suggestions, not advice. Do not rely on it for allergy, dietary, accessibility, safety, legal or medical decisions — confirm directly with the business. Do not type sensitive personal information (financial details, health information, passwords) into the chat.

5. Business information, scores and no guarantee

Listings, hours, prices, menus, addresses, websites, phone numbers and photographs are compiled from public sources, business submissions and community contributions. They may be incomplete, outdated or wrong. Always confirm details — especially hours, availability and whether a place is still open — directly with the business before travelling.

The Italian Excellence Index, its tiers, badges and "what to order" tags are editorial and community opinion, produced by our own scoring method. They are not statements of fact, not a guarantee of quality or safety, and not an endorsement. Inclusion in the directory is not an endorsement, and exclusion is not a judgment.

Food, allergies and safety. We do not inspect kitchens, verify ingredients, certify allergen handling, or confirm licences or food-safety records. If you have an allergy or dietary requirement, tell the business directly before ordering. Responsibility for the food, drink, service and premises rests entirely with the business.

6. Advertising, sponsorship and affiliate links

  • Sponsored and premium placements are always labelled. A business may pay for enhanced profile features, event promotion or a clearly marked sponsored placement.
  • Payment never buys a score, a review or editorial praise. Sponsorship does not change the Excellence Index, guest ratings or our editorial opinion.
  • Affiliate links. Some outbound links — for example to a booking platform, shop or product — may be affiliate or referral links. If you use one, we may earn a commission at no extra cost to you. Commercial links never determine what we recommend or how we score a place.
  • Third-party ads. Advertising may be served by Google AdSense. We do not control the ads themselves and are not responsible for the products or sites they lead to.

7. Your account

  • Provide accurate information and keep your credentials confidential.
  • You are responsible for all activity under your account. Tell us promptly if you suspect unauthorised access.
  • One account per person. Do not share, sell or transfer an account.
  • Accounts created with Google sign-in are also governed by Google's terms; we receive only the basic profile information described in our Privacy Policy.
  • We may suspend, restrict or delete accounts that breach these Terms or the Community Guidelines.
  • You may stop using the Site at any time and request deletion of your account.

8. Your content

You keep ownership of the reviews, photos, ratings, check-ins, lists and other material you submit ("Your Content"). By submitting it, you grant MM Creatives a worldwide, royalty-free, non-exclusive, transferable licence to host, store, reproduce, adapt, translate, publish, display, distribute and promote Your Content as part of the Site and its promotion — including previews on social media — for as long as it remains on the Site and in archived or cached copies. You can end this licence for future use by deleting the content or asking us to remove it; it does not affect copies already published or shared by others.

You represent and warrant that Your Content:

  • is your own work, or you have all rights and permissions needed to submit and license it;
  • does not infringe copyright, trademark, privacy, publicity or any other right;
  • is based on your genuine, personal experience and is truthful to the best of your knowledge;
  • does not contain personal information about other people without their consent;
  • does not contain unlawful, defamatory, hateful, harassing or sexually explicit material, or spam.

You are responsible for Your Content. We do not pre-screen submissions, but we may review, edit, hide or remove any content at any time, for any reason, without notice and without liability — including content we believe is fake, defamatory, infringing or harmful. We may also disclose content where required by law.

If you believe content on the Site infringes your copyright or another right, use the contact form with the link, the material concerned and proof of your rights. We review every notice and remove or restore content as appropriate.

9. Community rules

Reviews must reflect a genuine visit and your honest opinion. Fake reviews, paid or incentivised reviews that are not disclosed, review swaps, competitor attacks and reviews written by a business about itself are prohibited. The full rules — and what we remove — are in the Community Guidelines, which form part of these Terms.

10. Business listings, logos and trademarks

Business names, logos and photographs are used to identify and promote those businesses on the Site. All trademarks remain the property of their owners, and their use does not imply endorsement or partnership. Business owners who object to a listing, logo or image may contact us and we will review, amend or remove it. Only the actual owner or an authorised representative may claim a listing; false claims may lead to permanent removal and account closure.

11. The Italian Passport, badges and rewards

Passport stamps, badges, levels and leaderboard positions are promotional features with no monetary value, no cash-out and no transferability. Business rewards are offers made by the participating business, subject to that business's own conditions, and may be changed or withdrawn at any time. ItalyGo does not guarantee any reward and is not responsible for a business refusing or failing to honour one.

Check-ins may be manual or verified. Manual check-ins rely on the honour system; we may introduce or change verification, and may reverse stamps, badges or rewards obtained abusively, fraudulently or by automating check-ins.

12. Acceptable use

You agree not to:

  • scrape, crawl, copy, resell or build a derivative database from the Site or its content without our written permission;
  • use bots, scripts or automated systems to access the Site, the chat or the API without our express consent;
  • interfere with the Site's operation, security, rate limits or other users' enjoyment;
  • attempt to access accounts, systems or data you are not authorised to access;
  • impersonate any person or business, or misrepresent an affiliation;
  • submit fake reviews or content about a business you have not genuinely experienced;
  • use the Site to harass, threaten, defame or discriminate against anyone;
  • use the Site for any unlawful purpose or in breach of applicable law.

We may investigate suspected breaches, restrict access and report conduct to the relevant authorities where appropriate.

13. Intellectual property

The Site's design, text, graphics, code, database, scoring methodology and branding (excluding business trademarks and Your Content) are owned by or licensed to MM Creatives and protected by Canadian and international law. You may share links freely and quote short excerpts with attribution; you may not reproduce substantial parts of the Site, or use our name or marks, without written permission.

14. Third-party sites and services

The Site links to third-party websites and uses third-party services (for example Google sign-in, Google Analytics, Google AdSense and external booking providers). We do not control them. Their terms and privacy policies apply, and we are not responsible for their content, availability, security or practices.

15. Disclaimer of warranties

THE SITE AND ALL CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, QUIET ENJOYMENT AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE OR FREE OF VIRUSES, OR THAT ANY LISTING, SCORE, CHAT ANSWER OR OTHER CONTENT IS ACCURATE OR COMPLETE. Some jurisdictions do not allow the exclusion of certain warranties; in that case the exclusions apply to the maximum extent permitted.

16. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, MM CREATIVES AND ITS OPERATORS, EMPLOYEES, CONTRACTORS AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL OR OTHER INTANGIBLES, ARISING FROM YOUR USE OF (OR INABILITY TO USE) THE SITE, ANY CONTENT, ANY CHAT ANSWER, ANY THIRD-PARTY BOOKING OR LINK, OR ANY INTERACTION WITH A BUSINESS FOUND THROUGH THE SITE — INCLUDING ILLNESS, INJURY OR LOSS ARISING FROM A VISIT TO A LISTED BUSINESS.

OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM RELATING TO THE SITE WILL NOT EXCEED CAD $100 OR THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM, WHICHEVER IS GREATER. Some jurisdictions do not allow certain limitations, so these limits apply to the maximum extent permitted. Nothing in these Terms excludes liability that cannot lawfully be excluded.

17. Indemnification

You agree to indemnify and hold harmless MM Creatives and its operators, employees, contractors and agents from any claims, demands, damages, losses, liabilities and expenses (including reasonable legal fees) arising from Your Content, your use of the Site, your breach of these Terms, or your violation of any law or third-party right.

18. Termination

We may modify, suspend or discontinue any part of the Site at any time, including features, listings and the chat. We may suspend or terminate your access at any time for any reason, including breach of these Terms. On termination your right to use the Site ends; sections on Your Content, intellectual property, disclaimers, liability, indemnity and governing law survive.

19. Governing law and disputes

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable there, without regard to conflict-of-law rules. Subject to any right you have under applicable consumer law, you and we agree to the exclusive jurisdiction of the courts of Ontario, sitting in Toronto, Ontario.

Before starting a proceeding, please write to us through the contact form and give us 30 days to try to resolve the issue informally.

20. Changes to these Terms

We may update these Terms at any time by posting a revised version with a new "Last updated" date. If a change is material, we will make it prominent on the Site or notify registered users by email. Continued use after the changes take effect means you accept the revised Terms.

21. General

If any provision is found unenforceable, the rest remains in force. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms; we may assign them as part of a merger, acquisition or sale of assets. These Terms, together with the Privacy Policy, Cookie Policy, Community Guidelines and any Business Terms, are the entire agreement between us about the Site.

22. Contact

Questions about these Terms, or a legal notice? Use the contact form and choose "General question", or write to MM Creatives, Ontario, Canada. For privacy requests, choose "Privacy request" so it reaches our Privacy Officer, MM Creatives.